All rights reserved - 2019
Kawawa Privacy
Policy
At Kawawa we respect your right to privacy and as
such are committed to protecting and maintaining it. When you use our services
on Kawawamk.com or on Kawawa Mobile App, we only collect, store and process
your personal information in accordance with the relevant laws and regulations.
We want you to have confidence in how we use and hold your personal
information. We have a range of organisational, procedural and technical
security measures designed to protect your personal information from
unauthorised use or disclosure, including password protection on My Kawawa
Account. We regularly conduct security assessments against our web and App
platforms to provide you with the necessary trust and protection you expect
when interacting with Kawawa online services.
Please ensure you have read this privacy policy. By
accessing, browsing or otherwise using our Websites you confirm that you have
read and understood this Privacy Policy.
There are several points through
which we collect and process your data from you, and these include but not
limited to the following services:
·
Register for My Account
·
Sign up to receiving e-receipts
·
Subscribe to our newsletters
·
Submit reviews or choose to complete surveys we have sent you
·
Engage with us via social media
·
Enter our competitions, prize draws or promotions
·
Sign up to receive push notifications to your personal device
·
Use our customer services team or contact us for any reason,
e.g. order queries, website issues via our web-chat facility, phone, email and
postal correspondence
·
Complete a form, such as for a transaction or employment
purpose or for accident or incidents in stores or for other health and safety
or security purposes
·
Book an appointment with us, such as personal shopper, or to
attend an event we've organised
· Browse the website
How long will we keep your
information for?
We will safely keep your as long as you have your account with Kawawa.
This will help us to provide the relevant goods or services to you. Where you
have cancelled your account with Kawawa, our general data retention policy is
to retain information for 6 years unless there are legal reasons which may
require us to increase or decrease our retention period
In some circumstances, such as to meet our legal or regulatory obligations,
resolve disputes, prevent fraud and abuse, or enforce our terms and conditions,
we may hold on to your personal information after we’ve finished providing
services to you, or for longer than our general retention policy.
The tables below shows you what data we collect you from. It also shows you why we need this information from you and what we do with it:
Your Information |
How we use it |
Why we do it |
Your name and
contact details |
To accurately
process your order, i.e. taking payment, updating you regarding the status of
your order and shipping the order to you (including the printing of labels). |
We need to do
this to fulfil our service contract with you. |
To manage any
issues during order processing and fulfilment. |
We do this to
fulfil our contract with you as well as to comply with our legal obligations. |
|
To register you
for My Account. |
We do this to
fulfil our contract with you. Where you have not yet purchased anything, we
will ask you if you want to consent to email marketing through this
registration. |
|
To sign you up to
receive our email Newsletters when you sign up by submitting your details via
our online form. |
You consent to
receive our email Newsletters if you chose to sign up by completing and
submitting our online form. You can opt out of these at any time through your
account settings. We will also ask you if you want to consent to other email
marketing when submitting your details. |
|
To send you
offers, promotions and events information that may be of you interest |
We have
legitimate interest to send you promotions and communications relevant to
your shopping preference |
|
To provide an
e-Receipt for your purchase |
We do this to
fulfil our contract with you (provision of a digital receipt). |
|
To verify your
identity when you access your account |
We do this to
verify that that you are who you say you are and to ensure that products and
services are provided to the correct person. |
|
In the detection
and prevention of fraud or other crimes. |
We do this to
help us protect ourselves our customers from fraud |
|
To monitor and
improve the services and the Website, including monitoring browsing activity
and session replays. |
We do this to
improve customer experience on our website |
|
To allow you to
Rate and Review Sellers |
We do this to
promote customer experience on our website and encourage our partners to be
customer oriented |
|
To invite you to
complete a survey where you have purchased goods, registered an account or
signed up to our newsletters or reward schemes, or otherwise interacted with
Kawawa in store or online. |
We do this to
promote customer experience on our website. We use responses from surveys to
monitor and improve the quality of our products and services and your overall
customer experience for the future. |
|
To administer any
prize draws or competitions that you choose to enter. |
We use this to
obtain your consent to contact you directly as part of the prize draw or
competition |
|
To send you
automated and push notifications that you sign up. |
We will do this
based on the consent you give us and to fulfil our contract with you. |
|
To send you
service emails or communications required by law to update you about any
changes to our goods and services, any information required by law relating
to your order or product recalls. |
We need to do
this to comply with our legal obligations. |
|
To develop and
test any changes or improvements to our Websites, goods or services. |
We do this to
improve our services and offerings to you |
|
Your payment
details |
To fulfil your
order, i.e. taking payment, updating you regarding the status of your order
and shipping the order to you. As well as managing any issues
during order fulfilment. |
We do this to
fulfil our contract with you and our contracts with partners (Sellers) |