All rights reserved - 2019

Kawawa Privacy Policy


At Kawawa we respect your right to privacy and as such are committed to protecting and maintaining it. When you use our services on or on Kawawa Mobile App, we only collect, store and process your personal information in accordance with the relevant laws and regulations. We want you to have confidence in how we use and hold your personal information. We have a range of organisational, procedural and technical security measures designed to protect your personal information from unauthorised use or disclosure, including password protection on My Kawawa Account. We regularly conduct security assessments against our web and App platforms to provide you with the necessary trust and protection you expect when interacting with Kawawa online services.


Please ensure you have read this privacy policy. By accessing, browsing or otherwise using our Websites you confirm that you have read and understood this Privacy Policy.

There are several points through which we collect and process your data from you, and these include but not limited to the following services:


·        Register for My Account

·        Sign up to receiving e-receipts

·        Subscribe to our newsletters

·        Submit reviews or choose to complete surveys we have sent you

·        Engage with us via social media

·        Enter our competitions, prize draws or promotions

·        Sign up to receive push notifications to your personal device

·        Use our customer services team or contact us for any reason, e.g. order queries, website issues via our web-chat facility, phone, email and postal correspondence

·        Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes

·        Book an appointment with us, such as personal shopper, or to attend an event we've organised

·        Browse the website


How long will we keep your information for?


We will safely keep your as long as you have your account with Kawawa. This will help us to provide the relevant goods or services to you. Where you have cancelled your account with Kawawa, our general data retention policy is to retain information for 6 years unless there are legal reasons which may require us to increase or decrease our retention period

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.

The tables below shows you what data we collect you from. It also shows you why we need this information from you and what we do with it:

Your Information

How we use it

Why we do it

Your name and contact details

To accurately process your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you (including the printing of labels).

We need to do this to fulfil our service contract with you.

To manage any issues during order processing and fulfilment.

We do this to fulfil our contract with you as well as to comply with our legal obligations.

To register you for My Account.

We do this to fulfil our contract with you. Where you have not yet purchased anything, we will ask you if you want to consent to email marketing through this registration.

To sign you up to receive our email Newsletters when you sign up by submitting your details via our online form.

You consent to receive our email Newsletters if you chose to sign up by completing and submitting our online form. You can opt out of these at any time through your account settings. We will also ask you if you want to consent to other email marketing when submitting your details.

To send you offers, promotions and events information that may be of you interest

We have legitimate interest to send you promotions and communications relevant to your shopping preference

To provide an e-Receipt for your purchase

We do this to fulfil our contract with you (provision of a digital receipt).

To verify your identity when you access your account

We do this to verify that that you are who you say you are and to ensure that products and services are provided to the correct person.

In the detection and prevention of fraud or other crimes.

We do this to help us protect ourselves our customers from fraud

To monitor and improve the services and the Website, including monitoring browsing activity and session replays.

We do this to improve customer experience on our website

To allow you to Rate and Review Sellers

We do this to promote customer experience on our website and encourage our partners to be customer oriented

To invite you to complete a survey where you have purchased goods, registered an account or signed up to our newsletters or reward schemes, or otherwise interacted with Kawawa in store or online.

We do this to promote customer experience on our website. We use responses from surveys to monitor and improve the quality of our products and services and your overall customer experience for the future.

To administer any prize draws or competitions that you choose to enter.

We use this to obtain your consent to contact you directly as part of the prize draw or competition

To send you automated and push notifications that you sign up.

We will do this based on the consent you give us and to fulfil our contract with you.

To send you service emails or communications required by law to update you about any changes to our goods and services, any information required by law relating to your order or product recalls.

We need to do this to comply with our legal obligations.

To develop and test any changes or improvements to our Websites, goods or services.

We do this to improve our services and offerings to you

Your payment details

To fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the   order to you. As well as managing any issues during order fulfilment.

We do this to fulfil our contract with you and our contracts with partners (Sellers)